Frequently Asked Questions

Get in touch with us at hello@shopcallforfire.com AND DM us on Instagram as quickly as possible and we'll see what we can do.

No prob!

Send an email to hello@hopcallforfire.com with your order number, item(s) you are returning, and the new size you'd like to receive. 

Toss the returns back in the mail to:

1207 Killington Ct. Chapel Hill, NC 27517

To avoid a trip to the Post Office, we recommend using Stamps.com or another third party postage supplier. If shipping your return back in it's original mailer, we can gladly provide a weight estimate. 

Tracking numbers are automatically sent out once your order has shipped. 

If you did not receive a confirmation email after you placed your order, this means we do not have your correct email on file. Please contact us immediately at hello@shopcallforfire.com to update your correct email.

Tracking information for shipped orders can also be found here.

VERIZON CUSTOMERS- 

The Verizon Military Appreciation Gear is printed to order, please allow 2-3 weeks for printing and delivery. Paying extra for expedited shipping will speed up the shipping time, but will not affect the time it takes to print and fulfill your order. 

ALL OTHER CUSTOMERS-

We work with a number of thoroughly vetted third-party printing and fulfillment companies to print and ship each product as orders are placed. This increases the number of products we are able to offer and keeps costs and prices as low as possible. To be on the safe side, please allow 3-5 business days for your order to be printed, with additional time for shipping.

Average timelines:

USA: 5-8 business days

Canada: 6-12 business days

World: 10-20 business days

That said, we've found that most domestic orders are shipped within 3 days after your order was placed. Expedited shipping available for an extra printing and shipping fee available at checkout. These prices are set by our suppliers and shipping carriers. As our company expands, we look forward to offering more products available in-house, which will reduce order fulfillment times.

Our checkout system accepts all major credit cards, PayPal, and GooglePay. If you don't have a credit card or online payment account, we recommend using a prepaid Visa gift card to complete your purchase.

Shipping available through USPS (United States Postal Service), UPS, or FedEx. Carrier options and shipping upgrades all available at checkout. 

If shipping to an APO address, you must select USPS at checkout.

Absolutely! Keep in mind that international shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

APO addresses need to be shipped through USPS.

Overseas US Military bases are considered domestic (U.S.) addresses.

City: Enter "APO"

State:

-Select "Armed Forces Europe" if you are stationed in Europe, Middle East, Africa or Canada.

-Select "Armed Forces Pacific" if you are stationed in the Pacific.

-Select "Armed Forces Americas" if you are stationed in the Americas.

These are found all the way at the bottom of the drop-down menu.

Country:  "UNITED STATES"

DO NOT SELECT THE COUNTRY WHERE YOU ARE STATIONED. 

Please double check that your address is filled out correctly.

WE ARE NOT RESPONSIBLE FOR  INCORRECTLY SHIPPED PACKAGES.

(But hopefully an Afghan National will enjoy the gift.)

If you received delivery confirmation for your order but it did not arrive, it's probably just part of general 2020 crappiness and not a lost order. We have had HUNDREDS of customers not receive their order as scheduled this year and every package eventually turned up.

(Every single one, even after months of waiting.)

We recommend sending us a friendly email at hello@shopcallforfire.com letting us know about the situation and checking with your neighbors, family members, and neighborhood NextDoor or Listserv.

We understand the frustration of not receiving your order, but we are not responsible for missing packages and can not refund your order. If you follow our recommendations above and the package still doesn't turn up, we'd be glad to do what we can to help with placing a new order.

Stop sending emails like this. It's weird and we don't understand the purpose.

Dude, no! It's our priority that you receive exactly what you ordered and feel happy to wear it with pride. The last thing we want is for you to be stuck with a damaged product. 

Send us a picture of the issue to hello@shopcallforfire.com or DM us on Instagram as soon as possible and we will work with the printer/supplier to figure out the next steps. We count on you guys to help us catch any issues and make sure that we only work with the very best printing companies.

Not at all, just enter your email and checkout as a guest. We'll need that information anyway so that we can contact you about your order.

Best way to contact us quickly would be at hello@shopcallforfire.com or through direct message on Instagram. We have a very nice civilian on staff to help with all issues and questions. Thanks for being nice to her.