FAQ

QUESTIONS?

Shipping Information

Shipping available through USPS (United States Postal Service), UPS, or FedEx. Carrier options and shipping upgrades all available at checkout. If shipping to an AFO address, you must select USPS at checkout.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We work with a number of thoroughly vetted third-party printing and fulfillment companies to print and ship each product as orders are placed. This increases the number of products we are able to offer and keeps costs and prices as low as possible. To be on the safe side, please allow 3-5 business days for your order to be printed, with additional time for shipping.
Average timelines:
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
That said, we've found that most domestic orders are shipped within 3 days after your order was placed. Expedited shipping available for an extra printing and shipping fee available at checkout. These prices are set by our suppliers and shipping carriers. As our company expands, we look forward to offering more products available in-house, which will reduce order fulfillment times.
DO YOU SHIP INTERNATIONALLY?
Absolutely! Keep in mind that international shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
AFO addresses need to be shipped through USPS.

Additional legalese- according to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Printful reserves rights to refuse returns at its sole discretion. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

WHAT THE HELL, YOU GUYS? MY ORDER NEVER ARRIVED!
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. We'll do our best to track down the original package and hopefully be able to refund your second order. If the shipping address was correct, get in touch with us immediately at shopcallforfire@gmail.com making sure you quote your order number. We'll see what can be done.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
Our checkout system accepts all major credit cards, PayPal, and GooglePay. If you don't have a credit card or online payment account, we recommend using a prepaid Visa gift card to complete your purchase.
IS MY INFORMATION SAFE?
We've been listening to a lot of podcasts about internet safety (Reply All and Darknet Diaries), so we're always working to implement more ways to keep your private and purchase information safe. 

Orders and Returns

Dude, no! It's our priority that you receive exactly what you ordered and feel happy to wear it with pride. The last thing we want is for you to be stuck with a damaged product. 
Send us a picture of the issue as soon as possible and we will work with the printer/supplier to figure out the next steps. We count on you guys to help us catch any issues and make sure that we only work with the very best printing companies.
I ORDERED THE WRONG SIZE AND NOW I CAN'T WEAR MY AWESOME NEW SHIRT.
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at shopcallforfire@gmail.com and we'll let you know what your next steps are.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Not at all, just enter your email and checkout as a guest. We need that information anyway so that we can contact you about your order.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
Best way to contact us quickly would be at shopcallforfire@gmail.com or through direct message on Instagram. We have a very nice civilian on staff to help with all issues and questions. Thanks for being nice to her.
 
HOW CAN I CANCEL OR CHANGE MY ORDER?
Get in touch with us (shopcallforfire@gmail.com) as quickly as possible and we'll see what we can do.
HOW DO I TRACK MY ORDER?
After placing your order, a confirmation email will be sent to the email address provided. Please contact us immediately (shopcallforfire@gmail.com) if you do not receive an email. Another email with tracking information will be sent when your order is shipped.